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Technical Assistance Center is the customer support interface where all the post production changes / issues are tagged for assistance.
In your TAC dashboard, you can view all the open tickets, tickets in queue, tasks assigned to you, history, client’s feedback, and your reports.
TAC Tickets
You can request / manage all issues/incidents via tickets tracking options (open tickets, tickets in queue, tickets for me)
Here we can raise a ticket with the project name, issue, set priority, open/close date, mention the manager and actions to that issue.
Open Tickets
Here is where all the new tasks/issues displayed for the team to work on. All the active / unresolved issues.
Tickets in Queue
This shows all the open tasks and will be taken up for resolving from high priority to low priority tasks.
Tickets assigned to Me
Show all those tickets that is been assigned to the particular user name.
History – Shows Project History.
Feedback – Shows Clients Feedbacks.
Set on call list
You can set a call list of the key resources with (on call attender number / manager number / owner number) for the clients to connect immediately on any critical issues or for a immediate fixes. The clients can just dial in or send a text message via the tool’s emergency call options / Send SMS to get connected with the project`s key person and resolve the case.
Emergency call
Send SMS
Add New Tickets
